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ITS Remote Support

Information Technology Services

Grenfell Information Technology Services works to provide ongoing remote support to students, staff, and faculty; and is working through the increased demands on all IT services. 

ITS Service Desk Support hours: 8:30 am-4:30 pm, Monday-Friday


IT Services Information: 

To support the increased demand, and ensure that service requests are properly received and prioritized; and to respect public health recommendations to minimize close contact, we are requesting your support for a modified service model at this time.  IT Services will continue; however, we are asking people to use the following communication methods for IT support: 

ITS will provide updates on communication methods if changes occur. 


Grenfell and MUN password assistance:

  • If you don’t know your Grenfell password, call the service desk (639-2049), or email the service desk from your @mun email account for identity verification

  • If you know your Grenfell password, and want to change it, go to   https://password.grenfell.mun.ca

  • To reset your MUN password (which is also your BrightSpace password) go to https://my.mun.ca and click “Can’t Login”.  Follow the prompts


Access to Resources 

Students, faculty, and staff are reminded of the following information with respect to accessing email and other related links

  • My Grenfell

    • https://my.grenfell.mun.ca

    • Sign in with your Grenfell email address and password

    • Links to related services and websites (ex. e-mail)

    • Access to some campus course websites

  • Office 365

    •  www.office.com

    • Sign in with your full Grenfell e-mail address and password

    • Grenfell e-mail, office applications online (ex. Word, Excel, PowerPoint), OneDrive (data storage), Teams (collaboration)

    • Staff and Faculty currently have voicemail to email 

Office 365 also provides for downloading Microsoft Office for free on up to 5 devices.


We thank you for your understanding at this time.

ITS Service Desk

Grenfell Campus, Memorial University of Newfoundland
20 University Drive, Corner Brook, NL
A2H 5G4, Canada

Office: AS373
Phone: (709) 639-2049
Email: its@grenfell.mun.ca

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