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Solve Printing Issues


​At the Printer

​Fault Clearance

When a fault occurs, a fault screen displays which provides recovery instructions.
  • ​Follow these instructions to clear the fault.

NOTE: Any printed sheets removed will automatically be reprinted once the paper jam is cleared.​

Paper Jams

  • The fault screen will indicate the location of the jam.
  • Use the green handles and knobs indicated in the instructions displayed on the screen to remove the jammed paper.
  • Ensure that all jam clearance handles and levers are returned to their correct positions. The red flashes behind the jam clearance handles and levers should not be visible.

NOTE: Jam Clearance areas vary depending on your machine model and configuration.

Document Jams

  • Remove all the documents from the document handler and document glass as instructed. 
  • Re-order the documents as at the start of the job and reload. The documents will be recycled automatically to recover the job.​

If you are unable to clear the fault, contact the Service Desk (ext. 2049), AS373, or enter a ticket here.​

​At Your Desk

Nothing Printed

Students - Check to see if you have money on your print account​.

Faculty/Staff/Student Workers - Check to see if you have the correct billing code set​.

ITS Service Desk

Grenfell Campus, Memorial University of Newfoundland
20 University Drive, Corner Brook, NL
A2H 5G4, Canada

Office: AS373
Phone: (709) 639-2049