IM/IT equipment systems failure can include, but is not limited to, the following critical systems:
- Computer network
- Telephone network
- Data storage
- Access to St. John’s Campus for Banner (student or finance), Student portal, D2L (hardware support)
If you experience issues with any of the above mentioned systems or other IM/IT equipment please contact the Information Technology Service Desk. The Service desk is the first point of contact for students, staff, postdocs and faculty with computing problems or queries.
Clients can access the Service Desk by:
The Service Desk is open from 8:30 am - 4:00 pm
Communication of IM/IT Equipment Systems Disruptions
Major disruptions to services provided by Information Technology Services will be communicated through e-mail and the ITS My Grenfell website
; isolated disruptions will be communicated through e-mail and personal contact. All affected users will be contacted within 15 minutes of being notified of the disruption. Planned disruptions will be communicated to affected users no less than 30 minutes prior. Regular updates will be provided until the issue is resolved.
For a list of services and user instructions, please visit the ITS services website
Frequently Asked Questions
For answers to commonly asked questions related to services provided by the St. John’s Campus, please visit the ITS FAQ: www.mun.ca/cc/faq