Delivering exceptional customer service is a skill in demand in today’s service-oriented society. Customers are demanding more of service providers and have higher expectations than ever before. What happens to your customer service delivery when your business is hit with a challenge?
What’s more, how do you generate a sense of connectedness and continue to offer personalized services when your once face-to-face business has been forced into a new virtual-only operation mode?
In this interactive workshop, participants learn the value of developing a customer service commitment statement, responding to challenges by staying committed to service excellence, and infusing virtual contact with experiential story telling for a more human touch.
Facilitator: Carole Spicer
New date! October 27, 2020, 1:30-4:30 PM
Register online (credit card only) or email firstname.lastname@example.org to request an invoice or to pay by cash or debit.