Student Town Hall
This session will provide you an update on the services and supports available at Grenfell Campus.
Remote learning - January 2020
While some courses will be offered in person, the vast majority of courses will continue to be offered remotely for the winter 2020 semester (please check individual courses for information of delivery method.) Remote learning is new to many of you but rest assured we've been working for months to ensure that your semester is productive and your experiences are valuable. We're here to support you and your success is our greatest priority. We will be providing you the tools and resources you need to succeed in your courses this fall.
Here are the answers to some questions you may have during the first few days of the semester.
Your First Days
Q: My schedule says I have class. How do I know how my class will be carried out?
A: The majority of your classes will be held through our online Brightspace platform. You should be able to see your individual classes listed through the
my.mun portal on the first day of classes (or earlier). Once logged in you click the ‘student’ tab then click ‘course login’ to take you to your list of courses. You can find information on how to access your courses here. If your course will be offered in a different format, your professor may have already reached out to you through your @grenfell.mun.ca email, your @mun.ca email or through Brightspace. If on the first day of classes, you are unable to access your course through brightspace (via my.mun portal), email your professor to see if they are delivering the course in a different way.
Information about labs will also be provided through emails from your instructors. Make sure you log in early to Brightspace to make sure you aren’t having any difficulty. If you are, please contact firstname.lastname@example.org
Q: How do I know what books or materials I need?
A: Most professors have listed the required books here. If you don’t see your course listed here, check back; this document is updated frequently. Also, be sure to check your email and Brightspace – some professors have posted textbook information. Some professors may be waiting for the first week of classes to tell you what books you need.
Many Instructors have materials you need for your courses posted in the library's e-reserves. Please contact the library if you need help getting access to anything you need for your courses or assignments.
Q: I’m having technical difficulties. I can’t log into Brightspace or my email isn’t working.
A: Contact the
ITS help desk and we will help you figure out what’s wrong. Here are some of the things they can help with:
accessing Brightspace and password retrieval;
Brightspace tools including the Content Tool, Assignments, Discussions, Quizzes, and Email;
ePortfolio (CITL support only at this time);
both accessing and using Online Rooms; and
configurations for required hardware and software.
Client support is available at Grenfell Campus during ITS service desk hours Monday – Friday, 8:30 am – 4:30 pm.
Online CITL support is available during the following hours:
Q: I have lots of questions about starting university and I’m feeling a little uneasy.
A: Our Peer Mentor program will match you with someone who has been in university for a few years. They can help guide you through your first term. If you feel like you could benefit from talking with one of our counsellors, please contact Counselling and Psychological Services. If you have questions about your course registration, please contact academic advising.
Q: How do I make sure I get all the important news I need from campus?
A: Messenger will be sent to your @grenfell.mun.ca email. That will provide you frequent updates of things happening on campus. Please download MUNSafe app; that’s where you will learn about safety and emergencies on campus. There’s also a COVID assessment tools at MUNSafe. Follow us on social media too. We share lots of important information there.
Q: Can I come to campus?
A: Campus is not closed but it is not open as it has been in the past. We are offering remote learning and that means if you can stay home please stay home. However, students may visit campus for the following services:
- Bookstore- Open Monday-Friday 10 a.m.- 2 p.m.
- Study spaces- You may book a
study space (individual carrels) that have been relocated to the Arts & Science Extension, second floor.
- Computer lab- You may use AS 3003.
- Library- If you have requested a book from the Ferriss Hodgett Library, you can use the
contactless pick-up service. Once your item is ready, you will receive an email and you can schedule an appointment for contact-less pickup.
- Bursar’s Office- There are many ways to pay tuition and fees. If you still require in-person payment, the Bursar’s Office is open (what are their hours going forward)
Some resources may be open by appointment. Email
email@example.com for more information.
Please note that public health guidelines are in place when on campus. These include: wearing a non-medical mask, practising physical distancing, use of hand sanitizer and signing in and out through CEP.
This Q & A session may also be helpful.